Submit an Online Casino Complaint
Were you treated unfairly by a casino? Our complaint service is free: we review your case personally, contact the casino directly and mediate until a solution is found.
- Free of charge
- Personal review
- Direct contact with casinos
- Personal data stays confidential
How it works
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1
Submit Your Complaint
Create an account and fill out our complaint form with all relevant details and documentation.
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2
Initial Review
Our team reviews your complaint within 48-96 hours. We may request additional information if needed.
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3
Casino Contact
We contact the casino on your behalf and present your case. The casino typically has 16 days to respond.
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4
Mediation
We facilitate communication between you and the casino, working toward a fair resolution.
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5
Resolution
The complaint is resolved, rejected (if unfounded), or closed (if unresolved despite best efforts).
When can you submit a complaint?
- You have already contacted the casino directly and could not resolve the issue
- The casino has not responded to your inquiries within a reasonable time (typically 7-14 days)
- You believe the casino has violated their terms or treated you unfairly
- Your withdrawal has been delayed beyond the stated processing time
- Your account has been closed or winnings confiscated without valid reason
Which complaints do we handle?
Withdrawal Issues
Delayed payments, denied withdrawals, or payment processing problems.
Bonus Disputes
Unfair bonus terms, denied bonuses, or wagering requirement issues.
Account Issues
Account closures, blocks, or access restrictions without valid reason.
Verification Problems
KYC delays, excessive document requests, or verification rejections.
Technical Issues
Game malfunctions, lost bets, or platform errors affecting your balance.
Unfair Terms
Hidden terms, retroactive rule changes, or predatory conditions.
What do we need from you?
- Clear description of the issue with dates and amounts
- Screenshots or copies of relevant communications with the casino
- Your casino username and registered email (kept confidential)
- Transaction IDs or withdrawal request numbers
- Any documents the casino has requested or you have submitted
Complaint Guidelines
Please read our guidelines before you submit your complaint.
What is Our Complaint Service?
We provide a free mediation service between players and online casinos. Our goal is to help resolve disputes fairly and transparently. While we cannot guarantee a specific outcome, we use our industry expertise and relationships to advocate for players who have legitimate grievances.
Before you submit
- I have already contacted the casino directly and tried to resolve this issue
- The information I provided is accurate and truthful
- I agree to cooperate in the resolution process and respond to requests for additional information
What we cannot help with
- We cannot help with complaints involving illegal gambling in your jurisdiction
- We cannot reverse legitimate self-exclusion or responsible gambling measures
- We cannot assist if you violated the casino's clearly stated terms
Publication & privacy
- Your complaint becomes public (personal details are kept private)
- Be honest and provide accurate information - false claims will be rejected
Timelines & outcome
- Our team reviews your complaint within 48-96 hours. We may request additional information if needed.
- We contact the casino on your behalf and present your case. The casino typically has 16 days to respond.
- The complaint is resolved, rejected (if unfounded), or closed (if unresolved despite best efforts).
Log in or sign up
You need an account to manage your complaints and communicate with our experts and the casinos in question. Please, use the form below to sign up or log in.
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All Complaints
No complaints found.
Submit first complaintFrequently asked questions
Does submitting a complaint cost anything?
No. Our complaint and mediation service is completely free for players. We do not take a commission on recovered amounts.
How long does it take to process a complaint?
We review every new complaint within 48-96 hours. After we contact the casino, it usually has 16 days to respond. Simple cases are often resolved within a few days, complex ones can take several weeks.
Can you guarantee that I will get my money back?
No. We are not a court and cannot force a casino to pay. We mediate, present your case and use our direct contacts with casinos, which often leads to a solution.
Will my complaint be published?
Yes, complaints are published so other players can learn from them. Your personal data such as name, email address and casino username remain confidential.
Why do I need an account?
With an account you can follow the status of your complaint, answer our questions and communicate with the casino. Registration takes less than a minute.
Why was a complaint rejected?
We reject complaints if the player clearly violated the casino's terms, if the information provided is false or incomplete, or if the case lies outside our area of responsibility, for example self-exclusions.